Johns Manville constructs a new way to sell complex building products
“We evaluated many different solutions and Epicor CPQ was the only one that could handle our complex requirements.”
Johns Manville products are used in a wide variety of industries including building, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing, and wind energy. A proud member of the Berkshire Hathaway family of companies, Johns Manville serves customers in more than 80 countries around the globe.
The challenges
JM thought their complex offerings were restricting available options
Johns Manville required complex configurations, such as nested configurators and dynamic fields, that other solutions couldn’t handle on their own. The team needed a visual way to show off their product options and streamline the design processes for their internal and external users.
The Solution
Johns Manville uses Epicor CPQ integrated with Salesforce Revenue Cloud
A simple and complete experience
Johns Manville hosts a Submittal Wizard on their website that allows JM’s team members to select their documentation for product data sheets. This information is passed over to Epicor CPQ that is then bundled with the tables representing the selected roof’s options. JM can send everything in one neat package to the customer.
More connected, and easy to maintain
Johns Manville worked closely with Epicor CPQ to implement product visualization and dynamic quoting that feeds everything back into Salesforce Revenue Cloud. Their team also quickly learned how to maintain and update the platform using Epicor CPQ Snap, to build out product configurators for various types of roofs.
The Benefits
Epicor CPQ is used by over 200 internal sales reps and external contractors with Salesforce Communities and external use cases
“It’s now easier for our contractors to configure our roofs and easy to adopt for any new users. It also saves them a lot of time since it’s very slick and easy to navigate with better error handling features.”
A tailored experience
Johns Manville uses Salesforce Community Cloud for their external users; roofing contractors. With Epicor CPQ + Salesforce, roofers can now easily and accurately estimate their larger projects using JM products.
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